Cancellation and Refund Policy
When life insists on throwing curveballs at your nadgers, sometimes you’ve got to cut your losses. If you’re forced to withdraw, here’s how much you can claw back. Just remember: as launch day looms, those refunds shrink fast—real adventure planning requires real cash, and once it’s gone, it’s not coming back. For even finer details, read our T&Cs when you sign up to join an adventure.
Full refund:
- More than one year until launch day
- Within 28 days of paying for your place, even if it’s less than a year until launch date
75% refund:
Less than one year and more than 6 calendar months before the launch date of the adventure.
50% Refund:
Less than 6 calendar months and up to 3 calendar months before the launch date of the adventure.
5% Refund:
Less than 3 calendar months and up to 1 calendar month before the launch date of the adventure.
No refund due:
Less than 1 calendar month before the launch date of the adventure you are not entitled to a refund.
Changes made by the Company to the event schedule or postponement of the event do not result in a change, extension or alteration of the refund policy. The launch day is the date in the event schedule on the day the entry fee is paid.
If no entry fee is paid, including but not limited to a Team taking up a free transfer to this or an alternative or future event, this refund policy is not applicable. The refund policy in this case is governed by the agreement entered into on the date an entry fee was paid.
Paying by instalments?
This is important: If you pay the entry fee by instalments the refund amounts below are not a percentage of what you’ve paid until the date you withdraw. The percentages showing what you can reclaim refer to the full entry fee amount. For example if you are due 75% back that means we have to keep the other 25% of the full price entry fee. If you have paid less than 25% of the full entry fee in instalments at the point you withdraw you won’t be due a refund.